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Beachcomber Careers

Warranty & Claims

Founded in 1978, Beachcomber Hot Tubs is a well-established world class leading manufacturer of hot tubs in a relatively young industry. Through a worldwide network of independent distributors Beachcomber enhances the quality of life for its customers by making the world's most comfortable and energy efficient hot tubs. In addition, we also offer a complete line of water care products, parts and accessories. Our Home Office and manufacturing plant is located in Surrey, British Columbia and we have over 200 employees in our Home Office and three Development Center locations worldwide: Oakville and Montreal in Canada, and San Diego, California.

Job Description

Beachcomber Hot Tubs Warranty & Claims Supervisor

Beachcomber Hot Tubs is currently hiring for a Warranty & Claims Supervisor to join our Warranty and Guarantee Team. This individual will be responsible oversees all aspects of Beachcomber Hot Tubs’ warranty / guarantee program(s). This includes full responsibility for the financial reporting, customer relations, maintaining proprietary guarantee software, upholding guarantee policies and tracking in-field product failures.

What You Will Do

  • Mentor and lead a team responsible for claims administration, guarantee registration and RMA process of defective parts to be returned to suppliers.
  • Monitor guarantee financial results and implement quality assurance improvements with the production team to drive continuous improvement.
  • Monitor guarantee claims trends to identify abnormalities or training issues to be addressed by the production management and technical support teams.
  • Ensure that customer service standards for guarantee administration and technical support team are maintained (i.e. speed of claims process, dealing with unusual claims).
  • Primary contact and decision maker for escalated Guarantee Claims and authorization.
  • Ensure that the wording and coverage of Guarantee Document is up to date and in conforms to current industry trends.
  • Interact with multiple departments involved in the administration of the guarantee including finance, sales, production, technical support, and customer care.
  • Establish contract relationships with 3rd Party service contractors to provide in-field guarantee product technical support and service.
  • Provide exceptional customer service to all Beachcomber customers, dealers and retail partners.

What We Are Looking For

  • Strong people leadership skills and the ability to lead, develop and mentor a team.
  • Exceptional customer support skills and prior experiencing overseeing the administration and processing of claims and warranty procedures
  • Strong detail orientation with the ability to produce and administer high quality error free work
  • Ability to work well under pressure and manage a team to deliver on service standards and meet defined deadlines.
  • Excellent computer and administrative skills, with proficiency in Microsoft Excel and other financial reporting programs
  • A strong team player who is self-motivated and can exercise sound and fair judgment
  • Excellent communication and interpersonal skills
  • Ability to multi-task and organize a large amount of complex product claim information
  • Strong financial acumen and working knowledge of accounting software would be an asset (i.e. Syspro, Oracle, SAP).
  • Diploma or degree in Business administration or other related fields

Why Beachcomber Hot Tubs?

  • Competitive compensation and comprehensive benefits package
  • Industry leading education, training and mentorship program
  • Career advancement opportunities
  • Employee Hot Tub Discount Purchase Program
  • Comprehensive benefits package that includes health and dental coverage

How to Apply

If the above describes your skill set and you are interested in this opportunity then please apply, by clicking below, to be considered for this exciting opportunity.
We appreciate your interest in joining the Beachcomber Hot Tubs team, but only short-listed candidates will be contacted.

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