Beachcomber Hot Tubs Customer Care Specialist

This role is responsible for providing top-notch support to our consumers and retailers for Hot Tubs, Plus Products and Water Care along with providing some basic technical product assistance.

Duties and Responsibilities will include

• Providing excellent support to our consumers and dealers via email and telephone communication
• Provide positive solutions based on the Beachcomber Hot Tub Guarantee Policy
• Provide support to the an assigned Dealer Area by promoting and processing orders for Hot Tubs, Plus Products, technical support
• Maintain and respond to inquiries coming through the Beachcomber Website through online chat
• Maintain and update on a daily basis the factory Hot Tub Inventory
• Promote sales by initiating outbound dealer calls
• Provide general support to our internal customers
• Receive & transfer via multi line telephone calls in a courteous & professional manner
• Greet clients & assist in a courteous manner
• Perform admin duties such as filing & word processing
• Assist in organization of events
• Support & process for dealer accounts
• Direct selling to retail customers
• Process credit card payments
• Advise dealers of back orders
• Other duties/projects as assigned
• Maintain dealer contact list
• Sales order processing via e-com/manual
• Upselling plus and hot tubs to dealer network
• Costco/e-Store/Outlet orders maintain & coordinate shipping/installations
• Assist in updating Hot Tub file
• Assist & resolve customer issues with dealers
• Initiate sales calls to dealer network to promote new product
• Fulfill dealer expectations by responding to request enquires with a commitment to follow through in a time fashion
• Meet & exceed sales quotas
• Candidate must have exceptional time management and multi-tasking skills.
• Other duties/projects as assigned.

Qualifications and Experience

• Completion of high school education with any business administration courses an asset
• Previous reception/customer service experience
• Strong command of the English language
• Self-motivated requiring minimal supervision
• Excellent telephone communication and customer service skills
• Strong ability to query callers and direct appropriately
• Computer literacy with experience in MS Office and SysPro as well as CRM or similar applications
• Ability to multi-task with flexibility in work style